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Shipping & Returns

Shipping Policy

** IMPORTANT NOTICE** Due to COVID-19, please expect longer shipping & processing times on all orders until further notice.

We ensure all orders received are processed within 24 business hours. If you would like to change or cancel your order, please reach out to our Customer Experience Team at support@itouchwearables.com as soon as you can as to avoid your order processing.

Here at iTouch Wearables, we want you to enjoy your purchase as soon as possible.

For orders over $39.99:

  • Enjoy FREE ground shipping in the United States!
  • Delivery usually takes 2-5 business days from the date you receive tracking information. 

For orders under $39.99, our shipping options include:

  • First Class. This option will have you enjoying your purchase in 3 business days from the date you receive your initial tracking information.
  • Priority. This option will have your product at your door within 2 business days from the date you receive your initial tracking information.

*Please note shipping rates and lead-time are dependent on your location

Shipping Carrier:  All items are shipped via USPS.

Tracking Number:  You will be provided with a tracking number as soon as your package has been scanned at the initial USPS pick up location. Please note that the tracking number may not update for the initial 24 hours from the date you receive your tracking number.

Delivery Issues:  If your package has been marked as delivered by the carrier and you have not received the package, please check with your neighbors and all possible locations first. If you are still unable to locate your package, please file a claim with USPS and send us visual proof of the resolved claim to support@itouchwearables.com. We will be more than happy to help you with a replacement!

At iTouch Wearables, we stand behind our product as well as our packaging and shipping. We ensure your product is packaged in a padded, secure package for the safety of your purchase. If your package is received damaged and/or your product is in non-working condition, please take pictures and reach out to us at support@itouchwearables.com. Our Customer Experience Team is here to assist you in every way possible!

    International Shipping: For all international orders placed outside of the United States, the customer is responsible for any additional taxes, duties, VAT, or fees imposed by their country of origin prior to delivery or pickup.

    International Shipping Carrier: Most international orders are shipped USPS International First Class Mail.

     

    Return Policy

    Here at iTouch Wearables, your happiness is our top priority. If within 30 days from your purchase date you are not completely satisfied with your purchase, please reach out to us at support@itouchwearables.com for a return or an exchange. We pride ourselves on maintaining a great experience for you from the first time you visit our website to enjoying our product afterwards. We are happy to work with you and troubleshoot any issues you may experience, as well as making the return process seamless.  Please note that shipping costs and taxes are non-refundable.

    At this time, we are only processing refunds for purchases made directly on this website (itouchwearables.com).  If you purchased your iTOUCH product from a different store, those returns would be handled through the retailer from where you purchased your product.

    To initiate a return process, please click on the following link: www.itouchwearables.myreturnscenter.com 

    Please ensure that all aspects of the item purchased is returned to us at the below address (the Quick Start Guide, the product itself, and any accessories included with the product). Once received, we will then proceed with a refund/exchange for you.

    Attn: Returns Dept
    7350 San Gorgonio Drive 
    Riverside, CA 92508

    *Please note products that are marked as final sale or clearance are not eligible for return unless defective.

    If your order is outside the 30 day policy, you have any questions or concerns regarding the return process, please reach out to our Customer Experience Team for assistance support@itouchwearables.com.

    While we do stand behind our product, we also care about your experience. We want you to get the most out of your iTouch Wearables purchase and will do everything we can to ensure the best experience possible!