Support For Sport

  • iTOUCH Sport
    • Getting Started:

      Connect your iTOUCH Sport to your smart phone via Bluetooth by carefully following these instructions:

      iPhone™:

          1. Begin by downloading and installing the iTOUCH Sport app from the App store.
          2. Activate Bluetooth on your phone. Go to your Settings menu>>Bluetooth>> and switch Bluetooth on (if not already on).
          3. Once you have confirmed that Bluetooth is on, the
        1. iTOUCH Sport should appear in your phone’s Bluetooth Devices list as iTOUCH Sport. Select this device to connect.
        2. A blue BT icon should now appear on the top left corner of your iTOUCH Sport.
        3. On your phone, open the iTOUCH Sport app.
        4. On the app’s home screen, there is a plus sign on the lower right corner. Tap this and you will see a Bluetooth logo. Tap on the Bluetooth logo.
        5. The app’s search screen will open. Press start to begin searching for devices.
        6. The iTOUCH Sport will appear in the device list. Press on iTOUCH Sport to pair with app.
        7. A dialog box will appear requesting permission for
        1. iTOUCH Sport to pair. Select “Pair”. You will see another dialog box appear stating “Data Sychronization”
        2. The iTOUCH Sport will then automatically open the Notifier screen.
        3. Press the Power button on your watch to return to the
        1. iTOUCH Sport time screen.
        2. The Bluetooth logo in the upper left-hand corner of the
      1. iTOUCH Sport home screen should be half blue and half green, confirming that your Air S is now fully connected.


      ANDROID™:

      1. Begin by downloading and installing the iTOUCH Sport app from the Google Play store.
      2. In your phone settings, activate Bluetooth and activate it to allow your phone to be visible to other devices.
      3. On your phone, go to Settings >>Bluetooth and select Pair New Device. The iTOUCH Sport should show in your devices list. Tap on it and it will begin to pair. If it asks you to confirm a passcode, you can just select Ok and your watch will connect.
      4. Open the iTOUCH Sport app.
      5. On the app’s home screen, there is a plus sign on the lower right corner. Tap this and you will see a Bluetooth logo. Tap on the Bluetooth logo.
      6. The app’s search screen will open. Press start to begin searching for devices.
      7. The iTOUCH Sport will appear in the device list. Press on iTOUCH Sport to pair with the app.
      8. A dialog box may appear requesting permission for iTOUCH Sport to pair. Select “Pair”.
      9. The iTOUCH Sport will automatically open the Notifier screen.
      10. Press the Power button on your watch to return to the iTOUCH Sport time screen.
      11. The Bluetooth logo in the upper left-hand corner of the iTOUCH Sport home screen should be half blue and half green, confirming that your iTOUCH Sport is now fully connected.
  • iTOUCH Sport
    • How do I pair my smartwatch to my phone?

      To connect & sync your smartwatch to your device, tap ADD from the Home page of the app to search for your iTouch Sport. From the clock face on your smartwatch, tap and hold the screen for 3 seconds to display the MAC ADDRESS of your iTOUCH Sport. When pairing your smartwatch with the app, make sure that the MAC ADDRESS displayed on your smartwatch matches the MAC ADDRESS of the iTOUCH Sport on your app. Once your iTOUCH Sport Smartwatch is connected, it will say “Connected” on the top of the device page. To ensure complete connectivity, tap and hold the clock face of your smartwatch. You will see a Bluetooth icon on the bottom right-hand side of your smartwatch when it is paired with your device.

    • How do I turn up the brightness on my watch?

      Swipe to the Settings menu page on your watch. Tap the yellow brightness icon from choice of settings. Then, tap the icon again to begin adjusting the brightness level. Tap once more to set the brightness.

    • Can I adjust the time constraints for the Sedentary Reminder function?

      No. This feature is active during the hours of 10:00 AM - 6:00 PM.

    • How do I start Sports Mode on my watch?

      On your watch, scroll to the Sports Mode screen. Tap to view sports. To select a sport and begin tracking Sports Mode data, tap on the desired sport.

    • How do I stop Sports Mode on my watch?

      To stop Sports Mode, swipe your finger across your watch screen from right to left, then tap the stop button. You can also pause Sports Mode by tapping the pause button on this same screen.

    • Why isn’t my Sports Mode data on my watch syncing to my app?

      Sports Mode data will appear on your app once you have ended your activity. If you end a session in Sports Mode before 2 minutes has passed, data will not sync to your app. You need to log at least 2 minutes of activity in any sport for Sports Mode data to appear in your app.

    • Can I swim with my iTOUCH Sport smartwatch?

      Yes. Your iTOUCH Sport is IP68 water resistant. While swimming, your smartwatch can withstand water up to 30 feet (10 meters) deep for up to 30 minutes. These measurements are dependent on personal body metrics.

    • What is the continuous heart rate feature?

      While this feature is active, your smartwatch will continuously record your heart rate throughout the day. This data will automatically sync with your app in the Continuous Heart Rate tab on the Home page when your iTOUCH Sport is within Bluetooth range of your smartphone. Note: To preserve the battery life of your smartwatch, turn off continuous heart rate detection.

    • Why won’t my alarm clock setting save?

      Alarms cannot be set within 2 minutes of the current time. Your alarm clock will only save alarms that are 3 minutes after the current time.

    • How do I turn off my watch?

      Go to Settings on your watch, tap on the Power Off icon, then press and hold it for 3-5 seconds until the watch shuts off completely.

    • How do I turn my watch back on?

      Press and hold the middle of the watch for 3-5 seconds until you see the iTOUCH Sport logo appear on the watch screen.

    • When measuring my heart rate from my smartwatch, the watch displays many different measurements. How do I know what my heart rate measurement it?

      Your watch records several different heart rate measurements and when the watch vibrates, it is done measuring and will display the average heart rate recorded during that measurement interval.

    • How do I view the weather for the week on my watch?

      First, make sure that your watch is connected to your phone. The weather will not show on your watch until it’s connected. Once connected, swipe to the weather screen on your watch. Tap once on the screen to display the weather forecast for multiple days. Your watch only displays the weather for today and the next 5 days.

    • How long will my watch stay charged after charging it?

      Battery life is based on usage. Your smartwatch has a battery life of 30 days (standby time). If you use your watch often for notifications, sports mode, etc., your watch battery will not last as long.

    • How do I erase all data on my smartwatch?

      If you can’t sync your iTOUCH Sport, or if you have trouble with connected GPS or tracking your stats, you can restart your tracker from your wrist. From your smartwatch, navigate to Settings, then tap and hold the Power Off button. Once your watch has fully powered off, tap and hold the screen for 3-5 seconds to power on your smartwatch.If restarting the smartwatch doesn’t address the issue, tap Reset in Settings to reset your iTOUCH Sport and clear all data.

    • How do I take a picture with my smartwatch?

      To snap photos using your iTOUCH Sport, navigate to the Camera Remote feature on your smartwatch (If you are using an iOS device, you will also need to open the native camera app on your smartphone). Tap the Camera Remote feature on your smartwatch, or turn on the activate display after wrist rotation feature in the app under Additional Features and rotate your wrist to snap a photo.

    • My smartwatch isn’t receiving notifications.

      For android users: Check that you have enabled the iTouch Wearables app to access your notifications. You can do this in your phone’s native settings menu or go to the device page in the app and click on ‘Notifications’ and then click the ‘Notification Access’ link. From the ‘Notifications’ page, you can toggle on all apps you wish to receive notifications for on your watch.

      For iOS users: Go to the device page in the app and click on ‘Notifications’ to toggle on all apps you wish to receive notifications for on your watch.

    • How do I view my notifications on my watch?

      To view unopened messages and notifications on your iTOUCH Sport, swipe to the Notifications screen and tap to open. Swipe from right to left on your watch screen to view more notifications.

    • How do I remove/change the straps on my smartwatch?

      To change your strap, just follow these simple instructions: 1. To remove the current strap from your iTouch Wearables device, turn the watch face down and note the silver pins on the strap near the case. With your finger pull the pin to the left and gently pull the strap away from the watch. The strap should easily come detached from the watch. 2. To insert your new strap to your iTouch Watch, line up the steady pin with the hole on the base of the case. 3. While carefully holding the strap in place, pull the lever on the strap to retract the pin down and position the strap against the case to line up the pin before releasing the lever so the pin snaps in place. 4. Repeat these steps for the other strap.

    • How long can I wear my watch for?

      We recommend removing your watch from your wrist at least once per day to clean your watch’s straps.

    • How do I clean the band on my Smartwatch?

      We recommend cleaning your band and wrist regularly - especially after intense workouts or sweating. Rinse the band with water or wipe it with a small amount of rubbing alcohol. Do NOT use hand soap, dish soap, hand sanitizer, cleaning wipes or household cleaners, which could get trapped beneath the band and irritate your skin. Always pat dry the band before putting it back on.

    • What app do I use with my iTouch Air SE watch?

      Use the iTouch Wearables app to pair with your iTouch Air SE smartwatch.

    • How do I change the Home screen clock face on my watch?

      Go into the app, and tap on the watch symbol on the dashboard. Then tap on Watch Faces to customize the Home screen clock face on your watch.

    • When I rotate my wrist, the watch screen does not turn on. How to I activate this feature?

      In the app, tap on the watch symbol on the dashboard. Then tap on Additional Features. Scroll down to the “Activate Display After Wrist Rotation” section. Toggle on the button next to Activate Display After Wrist Rotation to turn this feature on. By clicking on Active Time, you can control the time in which this feature is active throughout the day. If you want this feature to always be on, set the time constraints to be 12:00AM to 12:00AM.

    • How do I change the language on my smartwatch?

      In the app, go to the device page and tap Additional Features. Tap Language to change the language on your smartwatch. Choose from a variety of languages.

    • How do I change the unit of measurement on my smartwatch?

      In the app, go to the device page and tap Additional Features. Tap Unit Format to change the units of measurement reflected on your smartwatch and in your app. Choose between the metric and imperial systems of measurement.

    • My watch keeps disconnecting from the app, how do I fix this?

      For Android users: First, tap the ‘Remove’ button on the device page in the app to remove your smartwatch from the app and disconnect it from your phone. Then, delete the app and redownload it from the app store. From your smartwatch, tap the green Reset button in the Settings menu to reset your iTOUCH Sport and clear all data. Then, pair your smartwatch to the app.

      For iOS users: First, tap the ‘Remove’ button on the device page in the app to remove your smartwatch from the app. To disconnect your watch from your phone, go to your phone’s native Bluetooth settings page, and remove your watch from the Bluetooth list by clicking “forget this device”. Then, delete the app and redownload it from the app store. From your smartwatch, tap the green Reset button in the Settings menu to reset your iTOUCH Air Sport and clear all data. Then, pair your smartwatch to the app.

Is your question not answered?

Contact Us

iTOUCH Sport Product Care

1) Turn off your iTOUCH Sport Smartwatch.
2) Wipe your iTOUCH Sport Smartwatch clean with a soft lint-free cloth. If needed, dampen the soft cloth with warm water and apply.
3) Dry with a soft cloth before continued use.

iTOUCH Wearables

DO NOT RETURN TO STORE

Return to:

iTOUCH Wearables
ATTN: Service Department
1560 S Baker Ave, Suite B
Ontario CA 91761

Limited Warranty

iTOUCH Wearables warrants to the original purchaser that your iTOUCH Wearablesbranded device shall be free from defects in materials and workmanship under normal use for a period of (1) year from the date of purchase. Remedies: If such a defect arises and a return authorization is received by iTOUCH Wearables within the applicable Warranty Period, iTOUCH Wearables will, at its option and to the extent permitted by law, either (1) repair the Product at no charge, using new or refurbished replacement parts or (2) replace the Product with a new or refurbished Product. In the event of such a defect, to the extent permitted by law, these are your sole and exclusive remedies. Shipping and handing charges may apply except where prohibited by applicable law. This Limited Product Warranty is valid only in the jurisdictions where the Products are sold by iTOUCH Wearables itself or through its authorized reseller or agent and is valid to the extent permitted by the applicable laws of such jurisdiction. Any replacement Product will be warranted for the remainder of the original warranty period or thirty (30) days, whichever is longer, or for any additional period of time that may be required by applicable law.

Obtaining Warranty Service:

To obtain warranty service, a return authorization must be requested from our customer service team. To request a return authorization, please contact Customer Service here: https: //itouchwearables.com/pages/support. The Return Merchandise Authorization (RMA) number must be included along with your returned product. You must deliver the Product (including its respective accessories) in either its original packaging or packaging providing an equal degree of protection, to the address specified by iTOUCH Wearables. As may be required by applicable law, iTOUCH Wearables may require you to furnish proof of purchase details and/or comply with other requirements before receiving warranty service. It is your responsibility to backup any data, software, or other materials you may have stored or preserved on the Product. It is likely that such data, software, or other materials will be lost or reformatted during warranty service, and iTOUCH Wearables will not be responsible for any such loss.

Exclusions and Limitations:

iTOUCH Wearables does not warrant that the operation of the Product will be uninterrupted or error-free. This warranty does not apply to a Product or part of a Product that has been serviced, altered, refurbished, or modified by anyone who is not authorized by iTOUCH Wearables, nor does it apply to any cosmetic damage such as scratches and dents. In addition, this Limited Product warranty does not apply to damage or defects caused by (a) use with non-iTOUCH Wearables Products; (b) accident, abuse, misuse, mishandling, water damage, flood, fire, earthquake or other external causes; (c) normal wear and tear or aging of the Product such as discoloration or stretching; or (d) operating the Product (i) outside the permitted or intended uses described by iTOUCH Wearables, (ii) not in accordance with instructions provided by iTOUCH Wearables, or (iii) with improper voltage or power supply.

iTOUCH WEARABLES SHALL NOT BE LIABLE FOR ANY INCIDENTAL, INDIRECT, SPECIAL, OR CONSEQUENTIAL DAMAGES, INCLUDING, WITHOUT LIMITATION, LOSS OF PROFITS, REVENUE OR DATA, RESULTING FROM ANY BREACH OF EXPRESS OR IMPLIED WARRANTY OR CONDITION OR ANY OTHER LEGAL THEORY, EVEN IF ITOUCH WEARABLES HAS BEEN ADVISED OF THE POSSIBILTY OF SUCH DAMAGES.