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Support For iTOUCH SLIM

  • iTOUCH Slim
    • Getting Started:

      Connect your iTOUCH Slim to your smart phone via Bluetooth by carefully following these instructions:

      iPhone™:

      1. Begin by downloading and installing the iTOUCH Wearables app from the App store.
      2. Activate Bluetooth on your phone. Go to your Settings menu>>Bluetooth>> and switch Bluetooth on (if not already on).
      3. Once you have confirmed that Bluetooth is on, the iTOUCH Slim. should appear in your phone’s Bluetooth Devices list as iTOUCH Slim. Select this device to connect.
      4. A blue BT icon should now appear on the top left corner of your iTOUCH Slim.
      5. On your phone, open the iTOUCH Wearables app.
      6. On the app’s home screen, there is a plus sign on the lower right corner. Tap this and you will see a Bluetooth logo. Tap on the Bluetooth logo.
      7. The app’s search screen will open. Press start to begin searching for devices.
      8. The iTOUCH Slim will appear in the device list. Press on iTOUCH Slim to pair with app.
      9. A dialog box will appear requesting permission for iTOUCH Slim. to pair. Select “Pair”. You will see another dialog box appear stating “Data Sychronization”
      10. The iTOUCH Slim will then automatically open the Notifier screen.
      11. Press the Power button on your watch to return to the iTOUCH Slim. time screen.
      12. The Bluetooth logo in the upper left-hand corner of the iTOUCH Slim. home screen should be half blue and half green, confirming that your Air S is now fully connected.


      ANDROID™:

      1. Begin by downloading and installing the iTOUCH Wearables app from the Google Play store.
      2. In your phone settings, activate Bluetooth and activate it to allow your phone to be visible to other devices.
      3. On your phone, go to Settings >>Bluetooth and select Pair New Device. The iTOUCH Slim should show in your devices list. Tap on it and it will begin to pair. If it asks you to confirm a passcode, you can just select Ok and your watch will connect.
      4. Open the iTOUCH Wearables app.
      5. On the app’s home screen, there is a plus sign on the lower right corner. Tap this and you will see a Bluetooth logo. Tap on the Bluetooth logo.
      6. The app’s search screen will open. Press start to begin searching for devices.
      7. The iTOUCH Slim will appear in the device list. Press on iTOUCH Slim to pair with the app.
      8. A dialog box may appear requesting permission for iTOUCH Slim to pair. Select “Pair”.
      9. The iTOUCH Slim will automatically open the Notifier screen.
      10. Press the Power button on your watch to return to the iTOUCH Slim time screen.
      11. The Bluetooth logo in the upper left-hand corner of the iTOUCH Slim home screen should be half blue and half green, confirming that your iTOUCH Slim is now fully connected.
  • iTOUCH Slim
    • How do I turn on my watch?

      Tap and hold the Home button for 5 seconds until you see the iTOUCH Slim logo appear on the watch screen, indicating that your watch has powered on.

    • How do I turn off my watch?

      Tap the home button on your iTOUCH Slim until you reach the Turn Off screen. Then, press and hold the home button for 3 seconds until the tracker shuts off completely.

    • How do I exit out of the Notification section on my watch when I’m viewing notifications?

      Hold down the Home button to exit individual notifications, then tap the home button again to exit Messages.

    • Can I ignore a call directly from my watch?

      You can only silence a call directly from your watch by holding down the Home button for 2-3 seconds to silence the vibration.

    • Why won’t my watch charge fully to 100%?

      The voltage power for the charging output of your smartwatch must be 5V or less. We recommend using your computer as the charging output for your smartwatch.

    • How do I pair my smartwatch to my phone?

      To connect & sync your smartwatch to your device, tap ADD from the Home page of the app to search for your iTOUCH Slim Smartwatch. From the clock face on your smartwatch, tap and hold the screen for 3 seconds to display the MAC ADDRESS of your iTOUCH Slim. When pairing your smartwatch with the app, make sure that the MAC ADDRESS displayed on your smartwatch matches the MAC ADDRESS of the iTOUCH Slim on your app. Once your iTOUCH Slim Smartwatch is connected, it will say “Connected” on the top of the device page. To ensure complete connectivity, tap and hold the clock face of your smartwatch. You will see a Bluetooth icon on your tracker when it is paired with your device.

    • Can I adjust the time constraints for the Sedentary Reminder function?

      No. This feature is active during the hours of 10:00 AM - 6:00 PM.

    • How do I start Sports Mode on my watch?

      On your watch, tap the home button until you see the Sports Mode feature. Hold the home button to open Sports Mode. Tap the home button to scroll through all sports. To select a sport and begin tracking Sports Mode data, hold the home button on the desired sport screen.

    • How do I stop Sports Mode on my watch?

      You can pause Sports Mode by tapping the home button. To stop Sports Mode, hold the home button, then tap again until you exit all sports in Sports Mode.

    • Why isn’t my Sports Mode data on my watch syncing to my app?

      Sports Mode data will appear on your app once you have ended your activity. If you end a session in Sports Mode before 2 minutes has passed, data will not sync to your app. You need to log at least 2 minutes of activity in any sport for Sports Mode data to appear in your app.

    • Can I swim with my iTOUCH Slim smartwatch?

      Yes. Your iTOUCH Slim is IP68 waterproof. While swimming, your watch can withstand water up to 30 feet (10 meters) deep for up to 30 minutes. These measurements are dependent on personal body metrics.

    • What does IP68 mean?

      IP68 means that your watch is waterproof in water up to 30 feet (10 meters) deep for up to 30 minutes. These measurements are dependent on personal body metrics. If your smartwatch gets wet, we advise you to remove it until dry. It is not good for your skin to wear a wet band for long periods of time.

    • Can I go to the beach and swim in salt water with my watch?

      No, salt water will corrode the metal on your watch.

    • Why won’t my alarm clock setting save?

      Alarms cannot be set within 2 minutes of the current time. Your alarm clock will only save alarms that are 3 minutes after the current time.

    • How do I measure my heart rate on my watch?

      Keep tapping the home button on your watch until you reach the screen with a heart image on it. Then, hold the home button until your watch vibrates to measure your heart rate. The watch will then vibrate after measuring and display your heart rate.

    • How do I measure my blood oxygen on my watch?

      To measure your blood oxygen saturation from your Fitness tracker, navigate to the Blood Oxygen screen that says, “SpO2”. Then, hold the Home button until your watch vibrates to start measuring your blood oxygen. When finished, your watch will vibrate again and display your blood oxygen measurement.

    • How long will my watch stay charged after charging it?

      Battery life is based on usage. Your smartwatch has a battery life of 30 days (standby time). If you use your watch often for notifications, sports mode, etc., your watch battery will not last as long.

    • Can I reset/erase all data on my smartwatch?

      No. However, you can Power Off your iTOUCH Slim. To power off, tap the home button on your iTOUCH Slim until you reach the Turn Off screen. Then, press and hold the home button for 3 seconds until the tracker shuts off completely.

    • My watch is not tracking data properly, what can I do to fix it?

      If you can’t sync your iTOUCH Slim, or if you have trouble with connected GPS or tracking your stats, you can restart your tracker from your wrist. Tap the home button on your iTOUCH Slim until you reach the Turn Off screen. Then, press and hold the home button for 3 seconds until the tracker shuts off completely. Then, to turn your tracker back on, tap and hold the Home button for 5 seconds until you see the iTOUCH Slim logo appear on the watch screen, indicating that your watch has powered on.

    • My smartwatch isn’t receiving notifications.

      For android users: Check that you have enabled the iTouch Wearables app to access your notifications. You can do this in your phone’s native settings menu or go to the device page in the app and click on ‘Notifications’ and then click the ‘Notification Access’ link. From the ‘Notifications’ page, you can toggle on all apps you wish to receive notifications for on your watch.

      For iOS users: Go to the device page in the app and click on ‘Notifications’ to toggle on all apps you wish to receive notifications for on your watch.

    • How do I take a picture with my smartwatch?

      To snap photos using your iTOUCH Slim, tap the Home button to navigate to the Camera Remote feature on your tracker (If you are using an iOS device, you will also need to open the native camera app on your smartphone). Tap the Camera Remote feature on your smartwatch, or turn on the activate display after wrist rotation feature in the app under Additional Features and rotate your wrist to snap a photo.

    • How do I view my notifications on my watch?

      To view unopened messages and notifications on your iTOUCH Slim, tap the Home button until you get to the Messages screen and tap again to open. Tap the Home button to view more notifications.

    • How do I remove/change the straps on my smartwatch?

      To change the bands on your iTOUCH Slim Smartwatch, just follow these simple instructions:

      1. Hold one of the straps in one hand and the watch face in the other and pull apart until separated. Repeat this process to remove the other strap.

      2. To insert a new strap for your smartwatch, snap the straps into either side of the watch face until they fascene into place.

    • How long can I wear my watch for?

      We recommend removing your watch from your wrist at least once per day to clean your watch’s straps.

    • How do I clean the band on my Smartwatch?

      We recommend cleaning your band and wrist regularly - especially after intense workouts or sweating. Rinse the band with water or wipe it with a small amount of rubbing alcohol. Do NOT use hand soap, dish soap, hand sanitizer, cleaning wipes or household cleaners, which could get trapped beneath the band and irritate your skin. Always pat dry the band before putting it back on.

    • How do I change the clock faces on my watch?

      From the clock face screen on your fitness tracker, hold the Home button for 3 seconds to switch the clock face. Your tracker will vibrate once the clock face has changed.

    • What app do I use with my iTOUCH Slim watch?

      A.Use the iTouch Wearables app to pair with your iTOUCH Slim smartwatch.

    • How do I change the Home screen clock face on my tracker from my app?

      Go into the app, and tap on the watch symbol on the navigation bar. Then tap on Watch Faces to select the Home screen clock face on your watch.

    • When I rotate my wrist, the watch screen does not turn on. How to I activate this feature?

      In the app, tap on the watch symbol on the dashboard. Then tap on Additional Features. Scroll down to the “Activate Display After Wrist Rotation” section. Toggle on the button next to Activate Display After Wrist Rotation to turn this feature on. By clicking on Active Time, you can control the time in which this feature is active throughout the day. If you want this feature to always be on, set the time constraints to be 12:00AM to 12:00AM.

    • How do I change the language on my smartwatch?

      In the app, go to the device page and tap Additional Features. Tap Language to change the language on your smartwatch. Choose from a variety of languages.

    • How do I change the unit of measurement on my smartwatch?

      In the app, go to the device page and tap Additional Features. Tap Unit Format to change the units of measurement reflected on your smartwatch and in your app. Choose between the metric and imperial systems of measurement.

    • My watch keeps disconnecting from the app, how do I fix this?

      For Android users: First, tap the ‘Remove’ button on the device page in the app to remove your smartwatch from the app and disconnect it from your phone. Then, delete the app and redownload it from the app store. From your smartwatch, tap the green Reset button in the Settings menu to reset your iTOUCH Slim and clear all data. Then, pair your smartwatch to the app.

      For iOS users: First, tap the ‘Remove’ button on the device page in the app to remove your smartwatch from the app. To disconnect your watch from your phone, go to your phone’s native Bluetooth settings page, and remove your watch from the Bluetooth list by clicking “forget this device”. Then, delete the app and redownload it from the app store. From your smartwatch, tap the green Reset button in the Settings menu to reset your iTOUCH Slim and clear all data. Then, pair your smartwatch to the app.

Is your question not answered?

Contact Us

iTOUCH Slim Product Care

1) Turn off your iTOUCH Slim Smartwatch.
2) Wipe your iTOUCH Slim Smartwatch clean with a soft lint-free cloth. If needed, dampen the soft cloth with warm water and apply.
3) Dry with a soft cloth before continued use.

iTOUCH Wearables

DO NOT RETURN TO STORE

Return to:

iTOUCH Wearables
ATTN: Service Department
1560 S Baker Ave, Suite B
Ontario CA 91761

Limited Warranty

iTOUCH Wearables warrants to the original purchaser that your iTOUCH Wearablesbranded device shall be free from defects in materials and workmanship under normal use for a period of (1) year from the date of purchase. Remedies: If such a defect arises and a return authorization is received by iTOUCH Wearables within the applicable Warranty Period, iTOUCH Wearables will, at its option and to the extent permitted by law, either (1) repair the Product at no charge, using new or refurbished replacement parts or (2) replace the Product with a new or refurbished Product. In the event of such a defect, to the extent permitted by law, these are your sole and exclusive remedies. Shipping and handing charges may apply except where prohibited by applicable law. This Limited Product Warranty is valid only in the jurisdictions where the Products are sold by iTOUCH Wearables itself or through its authorized reseller or agent and is valid to the extent permitted by the applicable laws of such jurisdiction. Any replacement Product will be warranted for the remainder of the original warranty period or thirty (30) days, whichever is longer, or for any additional period of time that may be required by applicable law.

Obtaining Warranty Service:

To obtain warranty service, a return authorization must be requested from our customer service team. To request a return authorization, please contact Customer Service here: https: //itouchwearables.com/pages/support. The Return Merchandise Authorization (RMA) number must be included along with your returned product. You must deliver the Product (including its respective accessories) in either its original packaging or packaging providing an equal degree of protection, to the address specified by iTOUCH Wearables. As may be required by applicable law, iTOUCH Wearables may require you to furnish proof of purchase details and/or comply with other requirements before receiving warranty service. It is your responsibility to backup any data, software, or other materials you may have stored or preserved on the Product. It is likely that such data, software, or other materials will be lost or reformatted during warranty service, and iTOUCH Wearables will not be responsible for any such loss.

Exclusions and Limitations:

iTOUCH Wearables does not warrant that the operation of the Product will be uninterrupted or error-free. This warranty does not apply to a Product or part of a Product that has been serviced, altered, refurbished, or modified by anyone who is not authorized by iTOUCH Wearables, nor does it apply to any cosmetic damage such as scratches and dents. In addition, this Limited Product warranty does not apply to damage or defects caused by (a) use with non-iTOUCH Wearables Products; (b) accident, abuse, misuse, mishandling, water damage, flood, fire, earthquake or other external causes; (c) normal wear and tear or aging of the Product such as discoloration or stretching; or (d) operating the Product (i) outside the permitted or intended uses described by iTOUCH Wearables, (ii) not in accordance with instructions provided by iTOUCH Wearables, or (iii) with improper voltage or power supply.

iTOUCH WEARABLES SHALL NOT BE LIABLE FOR ANY INCIDENTAL, INDIRECT, SPECIAL, OR CONSEQUENTIAL DAMAGES, INCLUDING, WITHOUT LIMITATION, LOSS OF PROFITS, REVENUE OR DATA, RESULTING FROM ANY BREACH OF EXPRESS OR IMPLIED WARRANTY OR CONDITION OR ANY OTHER LEGAL THEORY, EVEN IF ITOUCH WEARABLES HAS BEEN ADVISED OF THE POSSIBILTY OF SUCH DAMAGES.